Customers aren't stupid

In the food service industry, employees seem to feel that customers are total rubes and that they can do anything they want and the customer will never know the difference.

My former manager threw jalepenos on a pizza that was sitting around and told me to deliver it. Sure enough, in the weekly complaint summary there was a email from a customer complaining that their pizza looked like someone had taken an old pizza and thrown peppers on it and tried to pass it off on them. How perceptive of them!

One our teenage insiders was cleaning the make line and left a puddle of soapy water. She didn't put back the catch trays or the rails that go over the trays right away before making a pizza and pulled the crust through the soapy water and guess what, we got a call from a customer saying the crust of their pizza tasted soapy. Now we didn't figure out how this happened right away but the shift leader and I aren't fools and it didn't take us more than half an hour to piece the events together from our combined observations.

Rachel mixed up a chai latte and a vanilla latte at the drive-thru, one sip later the second customer sipped her "chai" latte and said this doesn't taste right but the first customer already drove away without tasting their drink. I bet they were surprised when their $4 drink wasn't what they ordered.

Barristas aren't supposed wear dangling jewelry and here's why. This middle aged woman was horrified to find a "roach" in her coffee but it was only her barrista's black earring. Let me fish that out for you. Good as new.

One bite into a 3 day old pastry elicits remarks of "My! This is dry!" and savvy customers start to request things like a piece of cake from the MIDDLE of the stack.

Subway advertises bread baked fresh daily but when your sandwich artist asks you if you want that toasted, its code for "Do you mind if I use leftover bread from yesterday?" This is one case where you probably won't know the difference. However, if they want bread that isn't toasted and you haven't baked the day's bread YET, the customer can hear you saw through the hard bread and they ask for fresher bread, and when you saw through that then they ask for the FRESHEST bread you have and they stop caring about what flavor it is.