In the food service industry, employees seem to feel that customers are total rubes and that they can do anything they want and the customer will never know the difference.
My former manager threw jalepenos on a pizza that was sitting around and told me to deliver it. Sure enough, in the weekly complaint summary there was a email from a customer complaining that their pizza looked like someone had taken an old pizza and thrown peppers on it and tried to pass it off on them. How perceptive of them!
One our teenage insiders was cleaning the make line and left a puddle of soapy water. She didn't put back the catch trays or the rails that go over the trays right away before making a pizza and pulled the crust through the soapy water and guess what, we got a call from a customer saying the crust of their pizza tasted soapy. Now we didn't figure out how this happened right away but the shift leader and I aren't fools and it didn't take us more than half an hour to piece the events together from our combined observations.
Rachel mixed up a chai latte and a vanilla latte at the drive-thru, one sip later the second customer sipped her "chai" latte and said this doesn't taste right but the first customer already drove away without tasting their drink. I bet they were surprised when their $4 drink wasn't what they ordered.
Barristas aren't supposed wear dangling jewelry and here's why. This middle aged woman was horrified to find a "roach" in her coffee but it was only her barrista's black earring. Let me fish that out for you. Good as new.
One bite into a 3 day old pastry elicits remarks of "My! This is dry!" and savvy customers start to request things like a piece of cake from the MIDDLE of the stack.
Subway advertises bread baked fresh daily but when your sandwich artist asks you if you want that toasted, its code for "Do you mind if I use leftover bread from yesterday?" This is one case where you probably won't know the difference. However, if they want bread that isn't toasted and you haven't baked the day's bread YET, the customer can hear you saw through the hard bread and they ask for fresher bread, and when you saw through that then they ask for the FRESHEST bread you have and they stop caring about what flavor it is.
One more tale to tell...
4 years ago
2 comments:
zang! I got a grosse pastry at Starbucks once last year, and then I was there again just getting coffee and they tried to entice me with the display of deserts and I said no way because the other ones ive had were grosse. They insisted I have whatever pastry I want for free. They said to not pick one kind though because it was an older kind. The one they told me to pick was, "just out of the box" They don't even claim to bake things, and rightly so.
At Carolina Inn the customers don't really complain about justified things. They are really very rich and very snobby and just want anything and everything they can get. I guess its to be expected at 20 dollars a pop for afternoon tea.
Very enjoyable, keep up the posting!
I think a lot of people just don't complain. I won't go back to this burrito place by school that my friends love. It's too gross and the burritos end up all full of water and the guy touches money and then the food. Yuck! Also, there is no portion standards and you might get someone generous or someone stingy and it totally affects how much food you get.
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